Privacy Policy

Janma, located at 3089TR Rotterdam, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:

Natascha Moreira Santos – Schuiling is Janma’s Data Protection Officer. She can be reached at

Personal data we process

Janma processes your personal data because you use our services and/or because you provide these data to us yourself.

Below you will find an overview of the personal data we (may) process:

  • First and last name
  • Gender
  • Date of birth
  • Address details
  • Phone number
  • E-mail address
  • Other personal data that you actively provide during consultations, doula guidance and courses, in correspondence and by telephone
  • Location information
  • Information about your activities on our website
  • Internet browser and device type
  • Bank account number
  • Special and/or sensitive personal data that we process

Janma may process the following special and/or sensitive personal data about you:

  • Race
  • Religion or belief
  • Sexual life
  • Health
  • Data of persons under 16 years of age (your (unborn) child(ren))
  • Our website and/or service does not intend to collect data about website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at and we will delete this information.

For what purpose and on what basis do we process personal data

Janma processes your data for the following purposes:

  • To be able to visit you, call you, email you or send you something by mail if this is necessary to perform our services;
  • To keep records and notes to support our services;
  • To deliver goods and services to you;
  • To notify you of changes to our services and products;
  • To send you our newsletter and/or promotional flyer;
  • Janma analyzes your behavior on the website in order to improve the website, to improve your user experience of the website and to tailor the offer of products and services to your preferences.

Automated decision making

Janma makes decisions based on automated processing about matters that may (significantly) affect individuals. These decisions are made by computer programs or systems, without the presence of a human being (e.g. an employee of Janma).

How long do we keep personal data

Janma will not retain your data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

Personal data: when you purchase a service as a doula client or take a pregnancy course through Janma, personal data will be kept for a minimum of 7 calendar years after the last contact. When we have only had contact about my services or work, where no collaboration ensues, personal data will be kept for a maximum of 1 full calendar year.

Special personal data: when you purchase a service as a doula client through Janma, special personal data will be kept for a minimum of 7 calendar years after the last contact.

Sharing personal data with third parties

Janma does not sell your data to third parties and will only provide it to third parties if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Janma remains responsible for this processing. In the case of a backup doula or doula duo collaboration, information about you as a client will be exchanged by e-mail and telephone, among other things.

Cookies, or similar techniques, that we use

Janma uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your computer, tablet, or smartphone browser when you first visit this website. Janma uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and optimize. We also place cookies that track your surfing behavior so that we can offer you customized content and advertisements.

We informed you about these cookies during your first visit to our website and asked your permission to place them.

You can opt out of cookies by configuring your internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser settings.

For an explanation, see:

View, correct or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or object to the processing of your personal data by Janma and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you.

You can send a request to inspect, correct, delete, transfer your personal data or request the revocation of your permission or objection to the processing of your personal data to

To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible but within four weeks.

Janma would also like to point out that you can file a complaint with the national regulator, the Authority for Personal Data. This can be done via the following link:

How we secure personal data

Janma takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact